DELIVERY & COLLECTION
YOUR DELIVERY OPTIONS:
UK HOME DELIVERY:
WE WILL DELIVER TO A HOME OR WORK ADDRESS WHICHEVER IS MORE CONVENIENT FOR YOU.
UK STANDARD: SENT BY ROYAL MAIL FIRST CLASS, NORMALLY A NEXT DAY DELIVERY. (M-F)
LARGER ITEMS ARE SENT BY COURIER ON A STANDARD NEXT DAY SERVICE. (M-F)
FREE UK ECONOMY DELIVERY ON ORDERS OVER £75.00
SENT BY CARRIER.DELIVERY 5 – 7 WORKING DAYS.(M-F)
UK NEXT DAY/UK NEXT DAY(SATURDAY):ORDERS RECEIVED BY 1PM(UK TIME)WILL BE DESPATCHED
BY ROYAL MAIL/COURIER FOR NEXT DAY DELIVERY.
(NOT SUNDAYS OR BANK HOLIDAYS OR OTHER
RESTRICTIONS APPLIED TO THIS SERVICE BY THE
PROVIDER)
COLLECT IN STORE:
ORDER TODAY AND COLLECT FROM OUR FALMOUTH STORE.
ORDER BY 5PM FOR COLLECTION NEXT DAY.
COLLECT FROM 12PM (MIDDAY) NEXT DAY IN OUR STORE IN FALMOUTH.
CORNISH TREATS HAMPERS MAY TAKE A LITTLE LONGER TO PREPARE BUT WE WILL CONTACT YOU VIA EMAIL FOLLOWING THE PLACEMENT OF YOUR ORDER.
INTERNATIONAL DELIVERY:
SENDING PARCELS TO FRIENDS AND FAMILY NEAR OR FAR.
WE DELIVER TO OVER 40 COUNTRIES.PLEASE CHECK THE DROP DOWN.
PARCELS ARE SENT BY ROYAL MAIL INTERNATIONAL STANDARD SERVICE.
EUROPEAN ADDRESSES MAY TAKE 3-5 WORKING DAYS OR MORE.REST OF THE WORLD ADDRESSES MAY TAKE 5-7 WORKING DAYS OR MORE.
WE’RE SORRY BUT NOT EVERYTHING WE SELL ONLINE IS ELIGIBLE FOR INTERNATIONAL DELIVERY FOR REASONS OF LEGALITY AND/OR LOGISTICS.FOOD, ALCOHOL,FRUIT JUICES AND HAMPERS ARE EXCLUDED FROM INTERNATIONAL DELIVERY.
ALL PRODUCTS ARE SOLD ON A DELIVERY DUTY UNPAID BASIS SO PLEASE BE AWARE THAT RECIPIENTS OUTSIDE THE UK MAY HAVE TO PAY IMPORT DUTY OR OTHER TAXES.
RETURNS & REFUNDS
RETURNS EXCHANGE & REFUND POLICY.
OUR “AMBOS BODH DA” (GOODWILL POLICY)
GIVES YOU 30 DAYS TO RETURN OR EXCHANGE AN ITEM BOUGHT ONLINE OR IN STORE WITH A VALID RECEIPT OR PARCEL SUMMARY DOCUMENT.
RETURN VIA POST.
- COMPLETE RETURNS FORM AND ENCLOSE PARCEL SUMMARY.
- PACK ITEM SECURELY.
- WE ADVISE YOU TO OBTAIN A RECEIPT FROM THE POST OFFICE FOR PROOF OF DESPATCH
TO US.
- REFUNDS FOR ITEMS RETURNED BY POST ARE CREDITED TO THE ORIGINAL CARD USED
FOR PAYMENT.IF THE ITEM WAS A GIFT THE REFUND WILL GO BACK TO THE SENDER.
RETURN IN STORE.
- MAKE SURE YOU HAVE A VALID RECEIPT.
- ORIGINAL PACKAGING IS INTACT.
INTERNATIONAL RETURNS.
- COMPLETE RETURNS FORM AND ENCLOSE PARCEL SUMMARY.
- RETURN USING YOUR LOCAL POSTAL SERVICE.
- WE ADVISE YOU TO OBTAIN A RECEIPT FROM THE POST OFFICE AS PROOF OF POSTAGE.
- REFUNDS FOR ITEMS RETURNED BY POST ARE CREDITED TO THE ORIGINAL CARD USED
FOR PAYMENT.IF THE ITEM WAS A GIFT THE REFUND WILL GO BACK TO THE SENDER.
- MARK YOUR PARCEL “RETURNED GOODS”AS IT MAY GET HELD UP IN CUSTOMS THEREBY
DELAYING YOUR REFUND OR EXCHANGE.
IMPORTANT NOTE.
FOR EXCHANGES, THE REPLACEMENT GOODS WILL BE DELIVERED TO YOU FREE OF CHARGE.
THIS WILL ONLY APPLY TO THE FIRST OCCASION WHEN A REPLACEMENT ITEM(S)HAS BEEN REQUESTED AND TO UK ORDERS ONLY.IF A SUBSEQUENT REQUEST IS MADE TO REPLACE THE REPLACED ITEM(S) WE RESERVE THE RIGHT TO REQUEST ADDITIONAL POSTAL COSTS FROM YOU BEFORE THE REPLACEMENT IS DESPATCHED.
FOR ITEMS RETURNED INTERNATIONALLY ,WHERE A REPLACEMENT ITEM HAS BEEN REQUESTED,WE WILL CONTACT YOU AND COLLECT A PAYMENT FOR POST AND PACKING.
FOR FURTHER INFORMATION PLEASE SEE TERMS & PRIVACY.